Bunnings - Human rights

Bunnings is committed to working in multi-stakeholder partnerships to empower workers and safeguard human rights across its operations and global supply chains.

Bunnings’ Ethical Sourcing Program respects human rights throughout its global supply chains and is based on the United Nations Guiding Principles on Business and Human Rights. Bunnings works to uphold human rights through clear expectations in supplier trading terms, monitoring working conditions of high-risk supply chains via supplier assessments, third-party audits, remediation activities and worker voice initiatives.

During the 2024 financial year, Bunnings conducted 1,170 pre-qualification risk assessments of direct suppliers and indirect manufacturers and completed more than 590 independent third-party audits throughout the supply chain. In response to these activities, Bunnings supported over 300 manufacturing sites to remediate more than 1,840 identified non-conformances, which improved working conditions for more than 85,100 workers in 20 countries.  

Bunnings continued to expand the ‘Your Voice’ program which allows factory workers to share their experiences through two confidential mechanisms, a helpline, and a call-back service.

Bunnings partnered with 23 direct suppliers to expand the ‘Your Voice, Worker Helpline’ service to an additional 122 indirect manufacturing sites in China. Across the network, the Helpline service is live in 388 sites, providing more than 77,000 workers with a secure and confidential channel to raise concerns about pay or working conditions. Throughout the year, there were 21 contacts to the helpline, the majority of these (57 per cent) were considered general queries, such as feedback about worker accommodation. 

In addition, Bunnings continued to proactively engage workers in the supply chain through voluntary phone interviews, called the ‘Your Voice, Worker Call-Back' service. This service enables workers to have a confidential conversation with third-party auditors. Workers are able to provide feedback and raise concerns about their living or working conditions in a private setting and in their native language. The service was expanded to four factories during the year and more than 30 workers were interviewed, with no critical incidents identified. 

In the coming year, Bunnings will continue to strengthen and expand its Ethical Sourcing Program to support its long-term objective of upholding human rights due diligence across the supply chain.