New Officeworks fulfilment centre delivers productivity benefits

New Officeworks fulfilment centre delivers productivity benefits


Officeworks launched its most advanced customer fulfilment centre (CFC) yet in Perth in October (pictured above), making another major upgrade to its supply chain, supporting future growth, increasing market share and highlighting ongoing innovation.

The 15,000sqm CFC – which is the equivalent size of 12 Olympic swimming pools – will continue to transform and modernise Officeworks’ supply chain. It will increase the speed of stock delivery to customers and stores, as well as improving availability and inventory management of tens of thousands of products.

The CFC features a warehouse management system integrated with 91 autonomous, solar-powered autonomous mobile robots. The centre has the flexibility to scale up to 150 robots to meet demand during peak periods.

Warehouse team members have been trained in supply chain of the future and the new facility has a one-to-one team member to robot ratio. The pairing is set to improve team member health, wellbeing and safety measures, eliminating an estimated 10 to 12 kilometres of walking per shift.

Showcasing the retailer’s commitment to people and the planet, both the facility and its robots are solar powered; another step towards Officeworks’ goal to use 100 per cent renewable energy by 2025.

The WA CFC is the third significant advancement in Officeworks’ supply chain. Recently, Officeworks opened a new distribution centre and the Briggs Drive CFC in Victoria. Together, these three new facilities will ensure stores and customers across the country are benefiting from fast delivery times and high stock levels, especially in the lead up to anticipated retail events including Black Friday, Christmas, and Back to School, the retailer’s busiest time of the year.