Stakeholder engagement

Purpose

Wesfarmers regularly engages with stakeholders including investors, team members, customers and communities to understand the positive and negative impacts of our activities and changing stakeholder attitudes and expectations.

How stakeholders are identified and selected

Groups were selected based on a combination of impact, proximity, and dependency, and because they represent stakeholder groups with consistent engagement across both divisions and the Group.

Barriers considered and how they were addressed

Divisions are directed to actively consider and remove barriers such as language, cultural differences, gender/power imbalances, community divisions when engaging stakeholders to assess impacts

Governance Body's Role in Stakeholder Engagement

Day-to-day stakeholder engagement sits with divisions and Corporate Affairs. The Board oversees stakeholder engagement more broadly through its annual review of the materiality assessment, which draws on engagement themes across all stakeholder groups.

Whistleblower matters are reported to the Board Audit and Risk Committee annually, with an escalation pathway to the full Board for significant issues. Due to the confidential nature of whistleblower matters, and the risk that reporting figures could identify individuals given the scale of some divisions, Wesfarmers does not publicly disclose the number of whistleblower reports received. Reports are reviewed by divisional management and reported to the Board Audit and Risk Committee annually, categorised by nature of concern.

How engagement informs our approach

Feedback received through stakeholder engagement is considered by divisions and the Group as part of ongoing risk, strategy and governance processes. Themes arising from engagement across all stakeholder groups are consolidated annually and inform the Group's materiality assessment, which in turn shapes the sustainability topics and disclosures prioritised in this report. Specific outcomes of engagement are considered commercially sensitive and are not disclosed in detail but are reflected in the material topics and priorities set out throughout this report. See the Impact materiality process section of the Wesfarmers website for detail on how this assessment is conducted and how it draws on stakeholder engagement.

Shareholders and investment analysts

Wesfarmers maintains active dialogue with both retail and institutional shareholders through a variety of channels including our annual general meeting, strategy and results briefings, dedicated meetings and events and ad hoc correspondence. The Wesfarmers share register is managed by Computershare Investor Services Pty Limited.

We engage with investors, typically through small, face-to-face forums and meetings. Investor briefings relate to Wesfarmers’ financial results, strategy and operations. These are open to all shareholders to listen to live via public webcasts or delayed through our website and are an opportunity for investment analysts and major institutional investors to ask questions directly to the Managing Director, Chief Financial Officer and divisional managing directors.

The main issues raised by shareholders during the 2026 financial year included:

• Workplace safety and wellbeing, including CTS incidents, TRIFR, psychosocial risk, workers' compensation and training

• Climate and energy transition, net zero pathway, the Safeguard Mechanism, CBAM, and ASRS S2 climate risk and scenario disclosures

• Human rights and supply chain, modern slavery grievance mechanisms, supplier audits and remediation

• Data, privacy and technology, including facial recognition, privacy law reform, and retail crime legislation

• Nature and circularity, including nature dependencies (wood, water, cotton).
  

Team members

As at June 2026, Wesfarmers employed more than 100,000 team members. Across the Group we use multiple channels to listen to and communicate with team members, including enterprise social networks such as Workplace, periodic divisional team members surveys, face to face discussions including through yarning circles, whistleblower programs, and via websites and email. Wesfarmers maintains contact with key unions representing team members.

As in previous years, during the 2026 financial year the Group received reports including alleged breaches of the Wesfarmers Code of Conduct, professional development and individual work-related grievances. Where appropriate, we investigate and address concerns raised.

Information about whistleblower reports is reported to our highest governance body, the Board Audit and Risk Committee, annually with processes in place to escalate whistleblower issues to the Board if required.

Customers

Customer feedback is a vital part of our divisions' operations and is received daily via email, letters, websites, phone calls and in-person interactions, with emails monitored every business day and directed to the most appropriate part of the Group for timely response.

Divisions engage customers through Net Promoter Score tracking, brand surveys, customer engagement forums and customer insight reports, including insights relating to nature. Some divisions also maintain dedicated online community survey panels, enabling direct feedback on a range of topics to inform business activities.

Suppliers

The divisions aim to have close working relationships with their suppliers, engaging directly through merchandise team relationships, sourcing agents and import distribution centre operators. Recurring Supplier Forum events provide a regular channel for engagement across the supply chain.

Each division has an ethical sourcing policy and program intended to identify and mitigate the risk of modern slavery in operations and supply chains. Ethical sourcing programs include third-party factory audits and confidential grievance mechanisms or worker voice programs for factory workers.

Government

During the 2026 financial year, Wesfarmers liaised with federal and state governments on a range of issues affecting our businesses, including industrial relations, industry policy, climate change and modern slavery.

Significant time and resources are committed to support government enquiries and reviews, either directly or through submissions made by peak bodies. We endeavour to contribute in a constructive manner.

Media

We maintain regular communication with external media and use our own channels to share updates with stakeholders. ‘Earned’ or independent media is an important avenue for this communication. We work with international, national and local media organisations because we believe it provides transparency and contributes to Wesfarmers’ reputation. Throughout the year, media coverage and enquiries centred on sustainability, transparency, integrity, and corporate governance, alongside continued interest in our financial and operational performance.

Our engagement with media organisations includes holding media conferences to coincide with financial results announcements and other major events, as appropriate. Our corporate affairs departments consider all media enquiries and respond appropriately, guided by what is in the best interests of our company and businesses. The Chairman, Group Managing Director, Chief Financial Officer and Executive General Manager of Corporate Affairs, along with divisional managing directors, are available for other media interviews on request.

Non-government organisations

Wesfarmers’ divisions work collaboratively with diverse non-government organisations (NGOs) and experts on specific issues or contexts for a range of projects.

We build relationships with accredited and reputable NGOs, industry associations and subject matter experts. In 2026, engagement focused on ethical sourcing, climate change, reconciliation, inclusion, and policy/legal reform.

We work with a range of industry associations appropriate for our operations, including the Business Council of Australia, Australian Packaging Covenant Organisation, the Carbon Market Institute, Chemistry Australia (formerly Plastics and Chemicals Industries Association), the National Retail Association, the Fashion Industry Charter for Climate Action, Sustainable Apparel Coalition, Australian Hydrogen Council, Australian Energy Transition Initiative, and the Global Home Improvement Network. While we collaborate with these organisations, Wesfarmers maintains its own independent positions on issues affecting our business.

Wesfarmers’ divisions and corporate teams have also participated in industry forums, such as the Climate Leaders Coalition and the United Nations Global Compact (UNGC) working groups.

Local communities

Wesfarmers' divisions build long-term partnerships with local and national community organisations relevant to their operations, to understand local expectations and support the communities in which they operate. Engagement takes place through partner meetings and emails, alongside division-specific community strategy and engagement plans.

Support is provided through fundraising, donations and hands-on assistance to schools, community groups, charities and hospitals, including through appeals and partnerships that address disadvantage and health needs across Australia and New Zealand.

Community engagement informs the annual materiality assessment alongside engagement with other stakeholder groups.

We welcome your feedback on our sustainability performance or reporting.

Contact sustainability@wesfarmers.com.au

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